FAQ

REQUENTLY ASKED QUESTIONS

+ Can I meet you locally to pick up my order?

Because I split my time between Tucson and Phoenix, I need at least two weeks notice to arrange local pick up. Shipping locally is both fast and convenient, and is usually the best option for both myself and my customers.


+ What is gold filled? Will it tarnish?

Gold filled is a layer of real gold, pressure bonded to another metal - usually brass. Gold "filled" is not to be confused with gold "plated" as filled has 100% more gold than plated. Gold filled is much more valuable and tarnish resistant; it does not flake or rub off. Anyone who can wear gold can wear gold filled without worries of any allergic reaction to it. Gold filled Items are regulated by the government and in the jewelry industry the quantity of gold must be at least 1/20 by weight of the total product.

It is possible, depending on jewelry storage and/or general care that gold filled jewelry will darken in color over time, however if taken care of properly it can retain its shine for years to come! See care instructions below.


+ Will sterling silver tarnish?

Over time, sterling silver can tarnish or corrode. It is important to properly care for sterling silver jewelry to keep it looking as beautiful as the first day you received it. Proper care includes being conscious of how you store, wear, and clean your jewelry. See care instructions below. 


+ What is your refund policy?

I am happy to repair your piece at any time. Standard shipping rates may apply. Depending on the repair, a small fee may be required and may take up to 2 weeks to process.

If your piece is in need of any of the following repairs within the first 6 months of purchase/delivery let me know and I will fix it for free:

I handle every repair on a case-by-case basis, if your issue is not addressed here, no worries! Feel free to email me at shoppointsjewelry@gmail.com with any questions!


JEWELRY CARE INSTRUCTIONS

+ Sterling Silver & Gold Filled Care Instructions

- Humidity is the enemy; keep your jewelry dry!

- Avoid rough wear to slow down the natural aging process. Take your jewelry off before                               exercising, showering, tanning, or swimming.

- Store your jewelry individually in an air-tight plastic baggie.

- Perfume, hairspray, and lotion may contain harsh chemicals that can tarnish your jewelry over.                     time. Gently wipe your jewelry clean with a polishing cloth after each wear.

Practicing these simple care tips can help to preserve the inherent beauty and shine of these metals for years to come!